Support Desk
Autonomous Support System
Support agents resolve routine issues, escalate high-risk problems, and turn repeated tickets into knowledge.
Target First Response
< 2m
AI drafts or sends low-risk support replies.
Escalation SLA
< 15m
Outages, compliance risk, angry customers, and data requests.
Knowledge Flywheel
Auto
Repeated questions become articles and macros.
Classify
Detect urgency, customer impact, product area, and compliance sensitivity.
Resolve
Answer FAQs, troubleshoot basic issues, update customers, and close resolved tickets.
Learn
Generate knowledge base articles and support macros from repeated questions.